Our role as leaders is to create and sustain an environment in which everyone goes home safe, every day, while delivering great customer service. This is not merely about ‘standards’. It is about how culture and leadership impact safety and service.
Purpose of a ‘safety moment’
- Simulate an open and honest discussion about safety – even it feels challenging or uncomfortable.
- Identify factors that affect how we deal with safety and agree what to do about them as individuals and as a team.
The Manager’s Guide Safety Moment – April 2021, provides you some tips and advice on how to run these sessions, using the safety moment packs provided.