A Close Call is defined as anything that has the potential to cause harm or damage.
This includes the potential to:
- Harm a person including minor, major injuries, and fatalities
- Harm the environment and/or protected species
- Damage railway infrastructure, plant, vehicles, tools, equipment, systems and information
Watch the close call video below:
What’s the difference between a Close Call and an incident?
A Close Call is something that could happen, whereas an incident has already taken place.
For example, if a trip hazard is spotted it can be reported as a Close Call because someone could trip over it. If someone actually trips because of the hazard, it is then classed as an incident.
What to do if you see a Close Call
Safety is everyone’s responsibility, if you see something that could cause harm or damage follow these three steps:
- Recognise – Could it cause harm or damage?
- Respond – What can you do?
- Fix the situation, if you can do so safely – then report it
- Always challenge unsafe behaviour – then report it
- Inform others around you so they are aware of any risk.
- Report – Always report Close Calls
Reporting a Close Call
Reporting Close Calls means we can remove immediate risk, and understand strategically where we need to make improvements by identifying areas of high risk and taking steps to prevent a more serious incident from occurring.
All Close Calls will make their way to the RSSB Close Call System for industry analysis, however to ensure that timely action is taken, the first step is to identify which system you should report to, details on the options available and how to report are below.
I’m working on railway infrastructure, in a Network Rail building, or travelling on Network Rail business
Report by phone: 01908 723 500
Report by downloading the Network Rail Close Call App:
- Make sure you’re connected to Wi-Fi or 3/4G
- Select the Network Rail App Catalogue
- Refresh the apps available
Report by email to the Close Call Team:
- This form can also be found on top right side of this page under ‘Attachments’ – ‘Close Call reporting form Feb 2018’
- Complete all the fields on the form and send as attachment to firstname.lastname@example.org
- Do not send an email to email@example.com without completed form – your close call will not be processed.
- Close Call System access Logins are required for users managing close calls for resolution.
I’m working on railway infrastructure managed by a Principal Contractor
Report via the contractor Close Call system
To help contractors understand the detailed procedure, please read the attached guidance – Close Call reporting procedure IP’ this guide can be found on the right hand side.
Details should be given in site induction, if in doubt, speak to your supervisor.
Making a ‘Good Call’