Close Call

A Close Call is defined as anything that has the potential to cause harm or damage.

This includes the potential to:

  • Harm a person including minor, major injuries, and fatalities
  • Harm the environment and/or protected species
  • Damage railway infrastructure, plant, vehicles, tools, equipment, systems and information

Watch the close call video below:

What’s the difference between a Close Call and an incident?

A Close Call is something that could happen, whereas an incident has already taken place.

For example, if a trip hazard is spotted it can be reported as a Close Call because someone could trip over it. If someone actually trips because of the hazard, it is then classed as an incident.

What to do if you see a Close Call

Safety is everyone’s responsibility, if you see something that could cause harm or damage follow these three steps:

  • Recognise – Could it cause harm or damage?
  • Respond – What can you do?
    • Fix the situation, if you can do so safely – then report it
    • Always challenge unsafe behaviour – then report it
    • Inform others around you so they are aware of any risk.
  • Report – Always report Close Calls

Reporting a Close Call 

Reporting Close Calls means that we can remove immediate risks and understand strategically where we need to make improvements by identifying areas of high risk and taking steps to prevent more serious incidents from occurring.

All Close Calls under Network Rail’s area of responsibility, along with Close Calls bulk uploaded onto RSSB’s System for Principal Contractors and Suppliers, will make their way to the Close Call System for industry analysis.

To ensure that timely action is taken to address any risks identified, the first step is to decide which is the most appropriate channel for you to report your Close Call.

See below for the options available.

I’m working on railway infrastructure, in a Network Rail building, or travelling on Network Rail business

Report by phone: 01908 723 500

Report by downloading the Network Rail Close Call App:

  • Make sure you’re connected to Wi-Fi or a 4G signal
  • Select the Network Rail App Catalogue (Only on Network Rail devices)
  • Locate ‘DF App Library’ App on the catalogue
  • Install to launch or refresh the App

Users will need to register for access to the Close Call System the first time they use the App to raise or report a Close Call.

Report by WEBFORM

Users who do not have access to Network Rail mobile devices, can report Close Calls from laptop/desktop devices by using the Webform. The Webform can also be accessed by mobile device browsers (Safari and Chrome).

Liberty Create: Sign in ( for Network Rail devices using Single Sign-On

Close Call Report ( for external users

Please note: Close Calls are no longer accepted by email.

Users having problems accessing the Close Call App or submitting Close Calls using their mobile devices should report issues to IT Helpdesk (01270 721600)

Users will need to register to download Close Call App for first time. The attached video guide is available to direct users through the registration process.

I’m working on railway infrastructure managed by a Principal Contractor

Users must report Close Call via the contractor Close Call system

Details should be given in site induction, if in doubt, speak to your supervisor or Health & Safety Representative.

Close Calls requiring Network Rail attention to resolve must be reported through our Close Call webform (Close Call Report ( for external users) or through Network Rail Close Call Helpdesk.

 Making a ‘Good Call’

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