Social Performance

What is social performance?

Network Rail's social performance considers how our operations, activities and decisions impact people – be they employees, suppliers, rail users, communities or other groups affected by Network Rail’s physical and socio-economic presence.

Sometimes referred to as 'social impact', 'social responsibility' or 'social value', this work focuses on how we are working to care for local communities, improve the passenger experience and maximise opportunities for socio-economic growth.

What is Network Rail’s approach to delivering social performance?

In order to be a responsible business and effectively manage our social risks and opportunities, consideration must be given to understanding, mitigating, and improving our interaction with society. To achieve this, the social performance agenda is split into ten delivery areas, as outlined in the social performance wheel above.

The relevance of each social performance focus area will vary depending on the project, geographical location, piece of work or corporate area you are within.

To continually improve Network Rail's social performance, we aim to:

  • Design for social value by considering the impact of our infrastructure on lineside neighbours, local communities and end users
  • Be a considerate constructor by notifying lineside neighbours of noisy works, working with local communities to improve our social impact
  • Create opportunities for socio-economic growth, leaving behind a positive legacy for future generations.

The Gap Analysis in the sidebar can be used to identify high-level social risks and opportunities for an organisation, route, region or major programme.

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