What is Sentinel?

Sentinel is one of the premier safety systems in use across the Rail Industry.  We provide rail workers with a passport to work on the rail infrastructure across the United Kingdom.

To make Sentinel smart, safe and simple we use the very latest smartcard technology, a secure and trusted database, and multiple platforms such as smartphones.  This allows workers’ competence and fitness to work to be verified simply and effectively in near real time.

Visit the Sentinel website for:

  1. Help and support

Process guides and information to help you use the Sentinel systems including the app and FAQs

  1. Contact us

Who do I contact?

  1. Training

Sentinel training materials including videos and Sentinel e-learning

  1. Quick start guide to using the Sentinel app

 When do I contact the Sentinel helpdesk?

If you have any queries about:

  • The Sentinel system
  • Competences
  • Card query including delivery
  • To unlock your MySentinel account
  • Adding a location to the Sentinel app
  • Issues with the app
  • Any other queries

Please contact our 24/7 helpdesk by phone or email. You will be provided with a ticket reference number and an operative will help to resolve your query as quickly as possible:

Tel: 0330 726 2222


Network Rail Staff.

Any employee’s that require a Sentinel card or have a question about Sentinel cards can email the dedicated team via their new mailbox:

Requests made are actioned within 1 working day and  we can send the card directly to the recipient rather than it being delivered to an NR office to be put back in the post. We are also able to check the photograph submissions to make sure the cards are not rejected on printing.

For queries please contact the teams main mailbox, we treat the mailbox’s as a priority.

Further Information

Please take the time to visit the Sentinel website using the useful links section and watch the video below which highlights the consequences of not getting your Sentinel card swiped every shift.


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