Our role as leaders is to create and sustain an environment in which everyone goes home safe, every day, while delivering great customer service. This is not merely about ‘standards’. It is about how culture and leadership impact safety and service.
Purpose of a ‘safety moment’
- Simulate an open and honest discussion about safety – even it feels challenging or uncomfortable.
- Identify factors that affect how we deal with safety and agree what to do about them as individuals and as a team.
Safety Moment ‘plug and play’ resources
We have created audio recordings based on real-life safety situations at Network Rail (found under attachments). You may find them a useful tool to kick-start a ‘safety moment’ discussion with your team. There is also an optional ‘Manager’s Guide’ with some tips and hints on how to run these sessions.
