Resilience Direct will host the Route Control Emergency Contact numbers. The contact numbers will also be distributed through a JOL Action Note in October 2025, and when they are updated, these will be shared locally by Network Rail Route Controls, by email to emergency service Control Rooms through identified email addresses, and updated on Resilience […]
The Resilience Direct page, which is accessible for resilience leads with a Resilience Direct account across Network Rail and the Emergency Services, also hosts the Emergency Services Guidance and Action Cards, Rail SAFE, training videos, and other supporting materials. Resilience Direct will also host the Route Control Emergency Contact numbers. These will be distributed through […]
Emergency Services Guidance, Responder and Control Action Cards go live date: 30/06/2025 The Emergency Services Guidance is the document which is provided to the Emergency Services by Network Rail to assist with understanding the risks, and the process that should be followed when there is an incident on or near the railway. The Actions Cards […]
Welcome to the home page for the Emergency Services Guidance, Action Cards and the Rail Strategic Agreement For Emergencies (Rail SAFE). Please also see the additional pages detailed to the right hand side under ‘In this section’. Access the Emergency Services Guidance and Action Cards Access the guidance on the JESIP Desktop App Current status […]
Network Rail is committed to working collaboratively with partner organisations to enhance railway incident response and risk management. This includes the provision of: briefing videos, and other training materials, risk assessment and policy templates, as developed by the British Transport Police (BTP) or other Emergency Services, a map displaying Route Control coverage and their emergency […]
The Rail Strategic Agreement For Emergencies (Rail SAFE) is published and is live as of the 12th of September 2025 The aim of Rail SAFE is to raise the risks involved during railway incident response and options for mitigation with the Emergency Services, to gain agreement and greater collaboration to brief, use and train the details […]
