General queries and questions
Whether you work on the railway infrastructure, in our supply chain, or if you’re a member of the public who has a concern, question or complaint, including a safety issue you’re aware of, the quickest and easiest way to get in touch with Network Rail is through the contact centre. This team is resourced to deal with any issues reported on a 24/7 basis and will be able to log your call and escalate it to the relevant department.
Examples of safety conditions that you may become aware of are:
- Animals, objects or people on or near the track
- Damage or fault at a level crossing
- A vehicle has hit a bridge
- A broken fence or open gate allowing access to the track
The contact centre can be reached by calling 03457 11 41 41 (calls are charged at standard rate, or by using one of the other methods of communication by clicking the button below:
Reporting crime
To report a crime, please contact the British Transport Police: 0800 40 50 40
You can also do this online using the button below.
Network Rail colleagues
If you work for Network Rail and you have a query about any of the content on Safety Central, please get in touch with your local health and safety team in the first instance and they will be able to assist you.
