Making travel accessible

Making rail infrastructure and information available to everyone.

More people than ever are travelling by train in Britain and there is great potential for even more to join them. Currently, a promising three quarters of passengers are satisfied with the connections available from rail to other public transport services. But, this means there is the potential to make further improvements to enable integrated journeys and empower more of Britain’s people to travel in a greener and healthier way. This is combined with Britain’s challenge of supporting an increasingly ageing and diverse population, and all associated mobility and communication challenges this raises. For these reasons, it is essential Britain’s rail network is equipped to meet these demands and supports people in making informed travel decisions, whatever their needs.

Why is making travel accessible important to Network Rail?


Work to make travel accessible is a valuable way in which Network Rail is working towards the RSSB principles of ‘providing an end-to-end journey’, and ‘putting rail in reach of people’. It will also empower the public to make more carbon efficient journeys, achieving the principle of being ‘carbon smart’ and help us in our aim of ‘optimising the railway’ by delivering a transport system that is efficient and offers good value for money.

What is Network Rail’s approach to making travel accessible?

Network Rail owns 18 major train stations and leases a further 2000 to train operating companies – it is important that our infrastructure is managed safely and effectively to ensure it is accessible and inclusive for everyone.  This process includes understanding the current accessibility of our infrastructure, and associated challenges that are related to its use, both now and in the future, with increasing customer capacity. Network Rail’s Inclusive Design Strategy 2015-2019 can be accessed in the side-bar.

What are Diversity Impact Assessments?

A Diversity Impact Assessment (DIA) is a tool that helps us to make sure that our programmes, policies, projects and the way we design, build and operate services works well for our staff and our customers and ensures we are compliant with the Equality Act 2010. A DIA anticipates the likely effects of our work on people with the characteristics that are protected by the Equality Act (age, disability, gender, gender reassignment, pregnancy and maternity, race, religion or belief and sexual orientation, marriage and civil partnerships), in short everyone. Once any potential negative impacts have been identified, the DIA can be used to plan ways to remove or mitigate these, wherever possible.

Key contacts:

For general enquiries please email

For specific enquiries, please email the Diversity and Inclusion team.

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