Notifying our neighbours

We advise that you should give lineside neighbours two weeks’ notice of railway works before they start. Please note our supplier requires five weeks prior to the drop date to plan, execute, print and deliver the leaflets.

Notifying our lineside neighbours

Typically the work that we do by the lineside can be disruptive, noisy and take place overnight. For our lineside neighbours this work can cause disturbance, so it is up to Network Rail to minimise the impact of inconveniences caused by our work, and notfiy our lineside neighbours of any upcoming railway works.

Network Rail has a new process for notifying our lineside neighbours. This process has been piloted and tested in the Routes and it has proven a very successful and cost effective way of communicating. In our Pilot Route, for example, we delivered 34,000 leaflets and received no complaints to the National Helpline, but had 11,000 unique page visits to our website.

You can use the leaflets in the side-bar to notify neighbours about a variety of works. Here you will also find a sliding scale of estimated costs, examples of notification leaflets and an example of the thank you leaflet, which automatically sends two weeks after completion of the project.

Please speak to the Community Relations Manager in your Route if you have any further questions about this process – contact details can be found here.

Route order forms

To order your notification leaflets, please use the following links:

In the side=bar you will find a sliding scale of estimated costs, an example of a notification leaflet and an example of the thank you leaflet – which automatically sends two weeks after completion of the project.

 

← Back